Welcome!

Thank you for choosing our branded cigarettes. We understand that sometimes things don’t go as planned, and you might need to return a product. We are here to help make that process easy and hassle-free for you. Here is how our refund and return policy works.

What You Can Return

You can return any cigarettes you buy from us if they do not meet your expectations. Whether it’s because you received the wrong product, or it didn’t arrive in good shape, you can send it back for free.

How to Return an Item

  1. Get in Touch: First, let us know you want to return something. You can do this by calling our customer service team or sending us an email. Our contact information is on our website under “Contact Us.”
  2. Pack It Up: Once you’ve told us, you need to pack the cigarettes in the original packaging. Make sure it’s secure so that it doesn’t get damaged on the way back to us.
  3. Ship It for Free: We will send you a return shipping label. Print this label and stick it on the package. Then, take the package to the nearest post office or shipping center. Remember, you don’t have to pay for shipping – it’s on us!

Getting Your Refund

Once we receive your returned cigarettes, we will check them to make sure everything is okay. This usually takes about a week. If everything is fine, we will start the process to give you your money back the way you paid, whether it was by credit card, debit card, or another payment method.

  • Quick Refund: You can expect to see your refund within two weeks after we get the package. We try to be as fast as possible so that you are not waiting for your money.
  • Full Refund: We give back the full amount you paid, including any taxes. Since return shipping is free, you won’t spend any extra money on this.

What If Something Is Wrong?

Sometimes, things might not go as expected. Maybe the refund takes too long, or you have a question about your return. If anything feels wrong, please contact our customer service team right away. We are here every day to answer your questions and solve any problems. You can reach us by phone, email, or even by sending us a letter.

Our Promise to You

We promise to make your return and refund process as easy and stress-free as possible. Our team works hard to make sure you are satisfied with our services. If there’s anything we can do better, let us know. Your feedback helps us improve.

Remember

  • Keep your receipt or any proof of purchase. It makes the return process faster.
  • If you are returning a gift, you can still get a refund. Just let us know it was a gift when you contact us.
  • Our policy lasts for 30 days. So if you need to return something, remember to send it back within 30 days of receiving it.

Thanks for Shopping With Us!

We are thankful you chose our branded cigarettes. We hope you are happy with your purchase. If not, we are ready to help fix any issues. Thank you for trusting us with your business, and we look forward to serving you again.